Norton Group has appointed Amy Husband as its head of operations.
Husband brings a robust background in mortgage operations, becoming a member of Norton from Perenna, the place she managed underwriting, buyer care and servicing.
During her time there, she was promoted to head of operations, the place she led a number of course of enchancment initiatives, serving to to streamline the borrower journey whereas sustaining regulatory requirements.
She has additionally held management roles at Mojo Mortgages, Atom Bank, and INTOUCH Financial Advice.
At Norton, Husband will oversee Norton’s mortgage and mortgage operations, working carefully with inner groups to enhance turnaround instances, strengthen communication with brokers, and improve the general case journey.
Norton Group co-chief government Paul Stringer says: “Amy brings together with her a wealth of operational experience and a deep understanding of what brokers must ship for his or her purchasers.”
“Her expertise in fast-paced, regulated environments will assist us refine our inner processes and proceed to ship a responsive, dependable service to the brokers we work with. We’re actually happy to welcome her to the crew.”
Husband provides: “I’m proud to be becoming a member of Norton at a time when there’s a transparent concentrate on enhancing how we assist brokers and their purchasers.”
“My goal is to strengthen the operations operate in order that we’re as environment friendly and efficient as doable, whereas nonetheless offering the tailor-made service brokers worth. I’m trying ahead to serving to drive optimistic change and supporting the crew in delivering nice outcomes.”
