Shawbrook has partnered with the Eligible platform to enhance communication with debtors and enhance mortgage retention.
The lender, which specialises in buy-to-let, industrial mortgages, bridging and growth finance, will use the shopper engagement platform to handle focused communication at key factors within the mortgage lifecycle, beginning with product maturity.
Shawbrook says the transfer will assist guarantee purchasers are higher knowledgeable of their choices at an earlier stage, to allow quicker choices and scale back processing delays.
Shawbrook director of technique and specialist lending Claire Rankin says: “Professional landlords and industrial purchasers count on pace, readability and certainty.
“Our work with Eligible helps guarantee we have interaction in the suitable method, on the proper time – supporting buyer confidence and lifting the burden of routine duties so our folks and dealer companions can concentrate on recommendation and repair.
“Customers can seamlessly transfer to a brand new product on the proper time, whereas brokers stay totally related to the method and proceed to be recognised for his or her ongoing assist.”
Eligible founder Rameez Zafar says: “Mortgage choices ought to really feel simple, not traumatic.
“Eligible helps lenders like Shawbrook information clients with readability, changing intent into motion and enhancing operational effectivity at scale.”
