Describe your agency in just a few sentences.
Mortgages with Hannie & Co is a instantly authorised agency providing a fresh-thinking method to mortgages.
We work with consumers, landlords and buyers to safe property with readability and confidence, all whereas making the method really feel much less like a headache and extra like a win. We pleasure ourselves on being approachable, proactive and actual.
Our mission is to vary the face of the mortgage trade: much less jargon, extra pleasure and all the time tailor-made help. We genuinely care concerning the folks behind the paperwork and imagine mortgage recommendation ought to really feel empowering, not overwhelming.
I actively mentor and encourage new advisers, aiming to make the career extra accessible and interesting
It’s about properties, not the mortgage, and serving to shoppers transfer ahead with confidence.
What led you to grow to be a dealer?
I started my profession in a high-street financial institution, spending most of my time in underwriting. That behind-the-scenes data gave me a deep understanding of how mortgages actually labored.
I realised I may use that have to assist folks on the opposite facet, not simply approving mortgages however guiding shoppers by means of the entire journey.
I completely love serving to folks obtain what they thought was out of attain. It’s extremely rewarding to help somebody into their first residence or funding, particularly after they by no means thought it was potential.
We have to modernise the trade’s picture. It’s not simply fits and spreadsheets; it’s about folks, objective and alternative
That private affect is what actually drives me on daily basis.
What plans do you will have for the long run of your agency?
We’re a fast-growing brokerage; lower than 4 years in and already a powerful staff of six.
I’m keen about bringing recent expertise into the mortgage world; it’s an trade that desperately wants new power, variety and views. I actively mentor and encourage new advisers, aiming to make the career extra accessible and interesting to the following era.
Clear, constant and well timed communication would rework the dealer expertise and result in higher outcomes for shoppers
I’m additionally an enormous advocate for monetary schooling and making mortgage recommendation really feel extra human. As a not too long ago appointed board director of the Chartered Insurance Institute’s Society of Mortgage Professionals, I’m dedicated to driving actual change, elevating requirements, bettering consciousness and making mortgages extra comprehensible, inclusive and empowering.
The future is all about affect, innovation and opening extra doorways for extra folks.
What single factor may lenders do to enhance brokers’ lives essentially the most?
In one phrase: communication. Clear, constant and well timed communication would rework the dealer expertise and result in higher outcomes for shoppers.
I’m keen about bringing recent expertise into the mortgage world
We’re all working in the direction of the identical objective, however delays, unclear standards or last-minute surprises can create pointless stress. A extra collaborative method, the place brokers and lenders really feel like true companions, would make an enormous distinction.
Great communication isn’t nearly effectivity. It’s about belief, service and getting shoppers the place they have to be, sooner and with much less friction.
What recommendation do you will have for a dealer simply beginning out?
It’s not an in a single day success. Building a stable repute, consumer base and confidence takes time, so be affected person and chronic.
We imagine mortgage recommendation ought to really feel empowering, not overwhelming
Surround your self with the correct folks; the power, help and expertise of these round you’ll form your journey greater than you realise. Stay curious, continue learning and belief your intestine.
There’ll be challenges, however there’s a lot reward in serving to folks change their life. Keep displaying up, keep true to your values and know that progress will observe, step-by-step, consumer by consumer.
How can the trade encourage a brand new consumption of brokers?
We have to make the trade extra seen, extra accessible and extra interesting to recent expertise. That begins with higher schooling and outreach, particularly to youthful individuals who might not even know this can be a profession path.
Our mission is to vary the face of the mortgage trade: much less jargon, extra pleasure and all the time tailor-made help
We additionally have to modernise the trade’s picture. It’s not simply fits and spreadsheets; it’s about folks, objective and alternative.
If you desire to your agency to be featured in Broker Focus, please e-mail Mortgage Strategy reporter Becky Bellamy at: becky.bellamy@emap.com
This article featured within the May 2025 version of Mortgage Strategy.
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