Shawbrook has partnered with the Eligible platform to improve communication with debtors and improve mortgage retention rates.
Rameez Zafar of Eligible
The lender, which specialises in buy-to-let, industrial mortgages, bridging and improvement finance, will use the client engagement platform to handle focused communication at key factors within the mortgage lifecycle, beginning with product maturity.
Shawbrook says the transfer will assist guarantee purchasers are higher knowledgeable of their choices at an earlier stage, to allow quicker choices and cut back processing delays.
Shawbrook director of technique and specialist lending Claire Rankin says: “Professional landlords and industrial purchasers anticipate velocity, readability and certainty.
“Our work with Eligible helps guarantee we have interaction in the best means, on the proper time – supporting buyer confidence and lifting the burden of routine duties so our folks and dealer companions can deal with recommendation and repair.
“Customers can seamlessly transfer to a brand new product on the proper time, whereas brokers stay absolutely related to the method and proceed to be recognised for his or her ongoing help.”
Eligible founder Rameez Zafar says: “Mortgage choices ought to really feel simple, not demanding.
“Eligible helps lenders like Shawbrook information prospects with readability, changing intent into motion and bettering operational effectivity at scale.”
