Hinckley & Rugby for Intermediaries has added three team members to its broker assist team.
Kim Dyson has been promoted to senior broker assist having labored for the society in a variety of mortgage assist roles.
Dyson has over six years of expertise with the society, having began as a mortgage providers assistant in 2019 earlier than shifting into the completions team in 2024.
Her roles have lined areas resembling customer support and course of administration.
Dyson is joined on the broker assist team by broker assist officers, Nicolle Cross and Dawid Jankowski.
The broker assist team works carefully with brokers all through the mortgage software course of and are ready to make clear standards, timelines and key dates.
Missing paperwork or credit score issues are monitored alongside arranging open banking hyperlinks and software charge funds.
They additionally collect broker suggestions to assist refine and enhance the service.
Hinckley & Rugby Building Society head of mortgage gross sales and distribution Laura Sneddon says: “The Broker Assist Team performs a vital function in ensuring functions progress easily and brokers really feel supported at each stage.”
“Kim, Nicolle and Dawid every convey a mixture of expertise and enthusiasm that can strengthen our service additional.”
These appointments comply with Hinckley & Rugby for Intermediaries’ latest announcement of 4 inside promotions inside its gross sales and distribution team.
These embody Lizzie Atkins as gross sales team supervisor, Sophie Hancock and Lauren Bayliss with new enterprise growth roles, and Robin Thira as a phone enterprise growth supervisor.
